Support

We usually reply within a day.

Common questions

I forgot my password

On the login screen, tap Forgot password? and enter your email. We'll send a link to choose a new one. If it doesn't arrive within a few minutes, check your spam folder, then email us.

How do I connect or disconnect Strava?

Open your profile and use Connect or Disconnect on the Strava row. Once you're connected, Athlete Arc prompts you to reflect shortly after each activity you save on Strava. Disconnecting stops that and removes activities you haven't reflected on. Your reflections stay.

Who can see my reflections?

Only you, plus any coach you've accepted. Coaches see reflections you mark Shared. Reflections marked Private are never shown to anyone else, and a coach can't tell that they exist. You can remove a coach or leave a team at any time from your profile.

I'm not getting notifications

Check that notifications are allowed for Athlete Arc in your phone's Settings, and that Strava is connected in your profile. Prompts arrive after an activity is saved on Strava.

How do I download or delete my data?

On the website, open your profile and choose Download my data. To delete your account, open your profile in the app or on the website and choose Delete account. This permanently removes your profile, reflections, recordings, comments, coaching connections and Strava connection. See our Privacy Policy for details.

Is the Arc Score medical advice?

No. The Arc Score, mood trends and summaries are automated estimates to help you reflect. They aren't medical or psychological advice. See our Terms.